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ITIL® 4 Specialist: Create, Deliver and Support

  • ITIL4CDS1T
  • Duration 3 days
  • 0 ITK points
  • 1 term
  • Related
This course covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This course focuses on the integration of different value streams and activities to create, deliver and [...]
  • ITIL4CDS1T
  • Duration 3 days
  • 0 ITK points
  • 1 term

  • Praha (35 700 Kč)

    Brno (35 700 Kč)

    Bratislava (1 700 €)

This course covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This course focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. This course will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

Accredited ITIL® 4 Specialist: Create, Deliver and Support training is provided by ict-123.com nebo Agilist s.r.o. accredited by PeopleCert Examination Institute.

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  • IT managers
  • Process owners
  • IT specialists
  • Members of DevOps teams
  • Product owners

At the end of this training, you will have gained the knowledge and skills to:

  • Understand the key concepts
  • Deal with challenges of time of the digital transformationň
  • Plan and manage resources
  • Use information and technologies within the service value system
  • Utilize ITIL practices contributing to the value streams (new service and user support)
  • Co-ordinate, prioritize and structure work and activities to deliver and support services

Every course participant receives a manual in the English language, and other complementary materials. Training is delivered in Czech or English language.

The course covers topics as follows:

  1. Recap of basic concepts
  2. Professionalism in IT
  3. Role of information and technology
  4. The use of value stream
  5. Prioritizing and managing work
  6. Recap
  7. Certification exam
  • Prerequisites: The candidate must have passed the ITIL4 Foundation examination
  • Closed-book format
  • Computer-Based the last day of the training
  • 40 multiple choice questions
  • Passing score 70% (28 of 40)
  • Duration 90 min (+25% for non-native speakers)
  • Bloom’s level 2 and 3

ITIL®, PRINCE2®, PRINCE2 Agile® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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The prices are without VAT.

GOPAS Praha

Kodaňská 1441/46
101 00 Praha 10

GOPAS Brno

Nové sady 996/25
602 00 Brno

GOPAS Bratislava

Dr. Vladimíra Clementisa 10
Bratislava, 821 02

Business details

IN: 63911035
VATIN: CZ63911035

Datová schránka:
mi5ea5m

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