ITIL® 4 Specialist: Create, Deliver and Support

• IT managers
• Process owners
• IT specialists
• Members of DevOps teams
• Product owners

At the end of this training, you will have gained the knowledge and skills to:

• Understand the key concepts
• Deal with challenges of time of the digital transformationň
• Plan and manage resources
• Use information and technologies within the service value system
• Utilize ITIL practices contributing to the value streams (new service and user support)
• Co-ordinate, prioritize and structure work and activities to deliver and support services

Every course participant receives a manual in the English language, and other complementary materials. Training is delivered in Czech or English language.

The course covers topics as follows:

1. Recap of basic concepts
2. Professionalism in IT
3. Role of information and technology
4. The use of value stream
5. Prioritizing and managing work
6. Recap
7. Certification exam

• Prerequisites: The candidate must have passed the ITIL4 Foundation examination
• Closed-book format
• Computer-Based the last day of the training
• 40 multiple choice questions
• Passing score 70% (28 of 40)
• Duration 90 min (+25% for non-native speakers)
• Bloom’s level 2 and 3

ITIL®, PRINCE2®, PRINCE2 Agile® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Previous courses

ITIL® 4 Foundation [ITIL4FPT]

Next courses

ITIL® 4 Specialist: High-Velocity IT [ITIL4HVIT1T]

ITIL® 4 Specialist: Drive Stakeholder Value [ITIL4DSV1T]

ITIL® 4 Strategist: Direct, Plan and Improve [ITIL4DPI1T]