ITIL® 4 Foundation

ITIL4FPT
Duration 3 days
0 ITK points
15 terms
Praha (24 900 Kč)

Brno (24 900 Kč)

Bratislava (990 €)

The course provides an introduction to the concept of providing IT services in the time of the digital transformation through the Service Value System. The new version of ITIL4 is based on ITIL 2011 and reacts to development of not only new technologies (cloud technologies, ...) but also of IT management methods like DevOps or Agile. During the course, the students will learn the principles of implementation of effective IT services delivery, into individual parts of the Service Value System and especially in the way of creation of service value streams to provide added value. On the last day of the course, students will prepare some service value stream examples to solve typical situations they can apply in their business environment. At the end of the course it is possible to put together an internationally recognized certification exam.

Accredited ITIL 4 Foundation practically training is provided by Agilist s.r.o., accredited by PeopleCert Examination Institute.

Everyone who works in IT or works with IT

At the end of the course you will be able to:

Understand the concept of providing IT services
Understand the principles of ITIL implementation
Understand selected ITIL practices and how to use them
Use common terminology
Pass the certification exam

The following courses are not a prerequisite for attending the course but provide good fundamental for understanding ITIL4:

Introduction into management of IT

ITIL4 Specialist Create, Deliver & Support
ITIL4 Specialist Drive Stakeholder Value
ITIL4 Specialist High Velocity IT
ITIL4 Strategist Direct. Plan & Improve
ITIL4 Leader Digital & IT Strategy

Every course participant receives a manual in the English language, official manual and other complementary materials. Training is delivered in Czech or English language.

The course covers topics as follows:

Key concepts of service management
Key concepts of ITIL
Guiding principles
Introduction to ITIL4 practices
Continual improvement
Wrap-up and review
Value streams (practical exercise)
Exam preparation
Certification exam

Closed-book format
Computer-Based at the end of the training
40 multiple choice questions
Passing score 65% (26 of 40)
Duration 60 min (+15min for non-native speakers)

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ITIL® 4 Foundation

GOPAS Praha

GOPAS Brno

GOPAS Bratislava

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ITIL® 4 Foundation

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GOPAS Praha

GOPAS Brno

GOPAS Bratislava

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