ITIL® 4 Leader: Digital and IT Strategy

• Senior IT leaders and executives
• Managers, supervisory staff and team
  leaders
• IT professionals who require a deeper
  understanding of ITIL 4 publications,
  including how ITIL 4 concepts and
  activities can be implemented to enhance
  the quality of IT service management
  within an organization
• IT and business directors, department
  heads, aspiring C-suite professionals,
  and other business leaders across the
  organization who are looking for guidance
  to help craft a digital vision, shape IT and
  business strategy, and drive organizational
  change
• IT architects, IT planners, IT consultants, IT
  audit managers, IT security managers, IT
  developers and operational support staff
• Service management professionals and
  ITSM trainers interested in achieving the
  Managing Professional designation in the
  new ITIL 4 framework

The DITS course prepares candidates for the PeopleCert ITIL 4 Leader DITS formal examination. The official DITS course syllabus outlines the following objectives:

• Demonstrate the use of the ITIL guiding
  principles in digital and IT strategy decisions
  and activities
• Understand how to leverage digital strategy
  to react to digital disruption
• Understand the relationship between the
  concepts of digital and IT strategy, the service
  value system and the service value chain, and
  explain how to utilize them to create value
• Understand how an organization uses
  digital and IT strategy to remain viable in
  environments disrupted by digital technology
• Understand strategic approaches made
  possible by digital and information technology
  to achieve customer/market relevance and
  operational excellence
• Understand the risks and opportunities of
  digital and IT strategy
• Understand the steps and techniques
  involved in defining and advocating for a
  digital and IT strategy
• Understand how to implement a digital and
• IT strategy

Before registering for this course, candidates must currently hold the ITIL 4 Foundation certificate and have at least three years managerial experience.

PART I
Module 1: What is Digital and IT Strategy?

• Introduction of key concepts
• Digital and IT strategy
• Digital disruption
• Transformation

PART II
Module 2: The Strategy Journey
Alignment of the digital and IT strategy journey with the continual improvement model

Module 3: What is the Vision?

• Types of digital disruptions
• Factors that impact organizations
• Examples of digital maturity and positioning models
• Guidance on how to craft a compelling digital vision

Module 4: Where Are We Now?

• Assessing an organization’s digital readiness
• Assessing internal and external environments and their impact

Module 5: Where Do We Want to Be and How Do We Get There?

• Strategy cycles and horizons
• Structuring a business case for change
• Selecting the appropriate business model
• Planning a strategy that meets the organization’s objectives relative to its customers, and internal and external environments
• Framing discussions and obtaining buy-in from key stakeholders

Module 6: Take Action!

• Implementing a digital and IT strategy, including digital transformation, at all levels of an organization
• Structuring, leading and communicating as part of several different types of strategic change initiatives.

Module 7: Did We Get There?

• Measuring the progress and effectiveness of a strategy
• OKRs, CSFs, and KPIs
• Guidance on how to change an existing strategy

Module 8: How Do We Keep the Momentum Going?

• Recommendations on parallel operating models
• Surviving and thriving in a volatile, uncertain, complex, and ambiguous (VUCA) environment
• Continual improvement of the organization’s digital transformation efforts

PART III
Strategic Capabilities

• Strategic capabilities used through all stages of the digital and IT strategy journey

Module 9: Digital Leadership

• The role of today’s digital leader
• Overview of skills to be developed, for both existing and aspiring leaders

Module 10: Managing Innovation and Emerging Technologies

• How organizations manage innovation, adopt emerging technologies, and create an environment that fosters innovation

Chapter 11: Digital Risk

• Potential risks to consider when initiating digital transformation

Assignments

• Students must complete a series of in-course assignments as a formal requirement to the DITS course. The completion of the assignments is a part of the official DITS certification process. After passing the four (4) assignments based on a case study, students will be permitted to schedule their formal DITS examination with PeopleCert.

The exam voucher is included in the price of the training

Previous courses

ITIL® 4 Foundation [ITIL4FPT]