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GOPAS, a.s. Business Terms and Conditions

Preamble

1. These Business Terms and Conditions (hereinafter the “Business Terms and Conditions”) of GOPAS, a.s., with its registered office at Kodaňská 1441/46, 101 00 Prague 10, identification number: 63911035, registered in the Commercial Register kept by the Municipal Court in Prague, Section B/7753 (hereinafter the “Provider”) provide for the mutual rights and obligations of the Parties arising in connection with or on the basis of an agreement (hereinafter the “Agreement”) concluded between the Provider and another person (hereinafter the “Client”) which is concerned with the provision of any services by the Provider other than e-learning courses.

2. Any deviating provisions stipulated in a concluded Agreement shall prevail over the provisions of these Business Terms and Conditions.

3. These Business Terms and Conditions, subject to exceptions specified below, shall apply also to an offer of courses provided by other educational institutions (hereinafter the “Partner Courses”).

4. The provisions of the Business Terms and Conditions shall in no way affect the consumer protection rights. These rights are provided for in the Amendment to the Business Terms and Conditions. (here)

5. These Business Terms and Conditions shall apply to courses, tests and conferences taking place in the Czech Republic. Any courses, tests and conferences held in Slovakia shall be governed by the Business Terms and Conditions of GOPAS SR, a.s. (here)

6. The contractual relations shall be governed by the Czech laws and any disputes shall be resolved before the courts of the Czech Republic.

 Orders

1. Application forms shall be accepted in writing, by e-mail or via e-shop on the website. The prices on the website are specified exclusive of VAT. Both printed and electronic application forms shall be considered binding. The classification of all applicants shall be made chronologically by the date of receipt of the orders. By sending an application form, the Client expresses their consent to the Business Terms and Conditions.

2. The Provider reserves the right not to accept an order for a course that is completely full; in such case, an alternative date will be offered to the applicant.

3. The Provider also reserves the right not to accept an order for a conference that is filled to capacity, even without an alternative.

4. After accepting an order, the Provider shall send each registered participant an invitation for a training/test/conference and/or a confirmation of acceptance of the order and of the participant’s registration for the training. Unless otherwise agreed earlier, a pro forma invoice shall also be sent to the Client. An Agreement is concluded upon sending the confirmation of acceptance of the order; such confirmation may be replaced by an invitation.

Price 

1. The prices of courses and conferences are specified on the Provider’s websites.

2. The prices are specified in CZK or EUR (some Partner Courses) exclusive of VAT.

3. During the ordering process, it is possible to select a different currency (CZK, EUR, USD, GBP) if the Provider’s website offers a conversion specifying the exchange rate. The selected currency is binding and cannot be changed after submitting the order.

4. The converted price is preliminary for customers with contractually agreed payment on delivery. If, as of the date of delivery, there is a change in the exchange rate by more than 10%, the Provider shall be entitled to correct the conversion.

5. Study material, certificates of completion of the course, drinks during breaks and a meal voucher which can be used in contract restaurants form an integral and inseparable part of the price of the course.

6. The price of tests will be disclosed upon request (info@gopas.cz), the tests can be paid for only in CZK.

    

Payment Terms and Tax Receipts

1. Unless a concluded Agreement implies otherwise, participation in a course/test/conference is conditional upon payment of a pro forma invoice so that the Provider’s account specified in the pro forma invoice is credited with the respective amount or upon payment thereof by a payment card at the branch.

2. After the Provider’s account is credited with the payment, a tax receipt will be issued and sent. No additional tax receipt will be issued.

3. Failure to pay the pro forma invoice is not considered to be a proper cancellation of the course.

4. If courses are paid by a wire transfer, the Client shall be obliged to specify the pro forma invoice or invoice number as the variable number.

5. Payment in cash is not possible.

6. The Provider may return a payment which was made in a currency other than that for which the pro forma invoice or invoice was issued or into an account other than that specified in that document, in the amount which was credited into the account.

Cancellation Terms and Course Date Changes

1. Free cancellation (course cancellation) or rescheduling is accepted by the Provider via email (info@gopas.cz) more than 5 working days (no later than the sixth working day by 3:30 PM) before the start of a standard course and 10 working days (no later than the eleventh working day by 3:30 PM) before the start of a non-standard (private) course.

2. In the event of late course cancellations (excluding Partner Courses), cancellation fees amounting to 100% of the course price, including VAT, will be charged. However, the participant may attend a rescheduled session of the standard course as part of the Knowledge Guarantee program.

3. The Provider shall be entitled to postpone the date of a course for reasons out of their control (power outage, sudden illness of lecturer, etc.). If the participant is not satisfied with the alternative date, they will be issued a credit note and refunded the paid amount within 14 days.

4. In case of Force Majeure resulting in closing the business premises or rendering them inaccessible, full-time courses will be provided online.

5. The Provider also reserves the right not to proceed with a scheduled course unless more than 3 participants register for the course, with binding effect, 5 business days before the commencement of the course. In this case, the already registered participants will be offered a new date. This shall not apply to courses designated as Guaranteed Date.

6. Partner Courses (Oracle, Cisco Systems, CITRIX, EMC, Hewlett-Packard Enterprise, IBM, Internet Marketing, JBoss, Juniper Networks, PMI, Red Hat Enterprise Linux, TOGAF, Sybase, Symantec, VMware) and other courses purchased upon the Client’s request shall be governed by the business terms and conditions of the Partners or third parties and may be cancelled, free of charge, usually at least 10 business days before the date of the course.

    

Cancellation Terms and Test Date Changes

1. Tests may be cancelled or postponed only by e-mail (info@gopas.cz), no later than 2 business days in advance before 03:00 p.m..

2. For some tests, postponements/cancellations are subject to a handling fee. The amount of the fee shall be stipulated by the test provider (Pearson Vue/Prometric, Kryterion/PSI). The fees, increased by VAT, are usually invoiced in CZK and converted by the exchange rate of the Czech National Bank as of the date of issue of the document.

3. Before postponement/cancellation, the participant shall be informed about the amount of the handling fee or cancellation fee. In other cases, a request for postponement/cancellation is automatically granted if the conditions for test postponement/cancellation have been met.

    

   Cancellation Terms for Conferences and Seminars

1. We accept conference or seminar cancellations, free of charge, via e-mail (info@gopas.cz) at least 5 business days before the commencement of the conference or seminar.

2. Cancellation fees are charged in the amount of 100% of the price of the conference, inclusive of VAT.

3. Changing the participant is free of charge.

Provider’s Guarantee

1. The Guarantee of Knowledge is an opportunity offered to every participant who completes a standard open-class course organized by GOPAS IT Training Centre in its internal facilities. The service allows such participants to retake a completed course either free of charge or in some cases for the price of requisite study material (e-kits, labs, etc.) and tests if these represent an integral part of the course. Participants must register within 30 days of the termination of the original course and complete the new one within a year of the completion of the original course. Participants will be informed about any fees for requisite study material and/or tests during registration.

2. Guarantee of Know-How may be applied by the Client to all standard open courses for IT specialists organised by the GOPAS IT Training Centre. If an IT specialist trained at GOPAS suddenly terminates his/her employment relationship with the employer (Client), upon delivery of his/her notice of termination a new specialist will be trained, free of charge, in the same courses as completed by the former employee. In some cases, study material (e-kits, labs, etc.) and/or tests form an indispensable part of the course and need to be purchased again; the Client will be informed thereof upon their employee’s registration for the course. Material can be purchased for other courses as well. This Guarantee cannot be combined with the Guarantee of Knowledge.

3. Guarantee participant is entitled neither to free lunches nor learning material. A participant may only be placed in a course which is not completely filled with paying participants. The Provider is entitled to relocate such participant, even after the confirmation of the date of the course, if paying participants additionally register for the course.

4. The Guarantees specified in paragraphs 1 and 2 above are not provided in respect of the Partner Courses.

Copyright Protection

1. Making any audio and/or video recordings of the courses or conferences is expressly prohibited. In case of breach of this prohibition, the participation in a course/conference may be terminated without compensation of the conference participation fee/entry fee.

2. Using logos or images from the Provider’s website and/or from commercial offers without the Provider’s prior consent is expressly prohibited. The Client shall be obliged to pay the Provider a contractual penalty in the amount of CZK 100,000 for each individual use of a logo or image; this shall in no way prejudice the right to indemnification for damage or other harm.

These Business Terms and Conditions take effect on 18 August 2024.