Creative solving of problems

KREPR
Duration 2 days
0 ITK points
2 terms
Praha (16 600 Kč)

Brno (16 600 Kč)

Bratislava (720 €)

Creative solving of problems is a course that introduces the creative methods (brainstorming, brainwritting, mind maps, etc.) and ways of solving problems based on a systematic approach of different methods (Kepner-Tregoe, TRIZ, RCA, analogies etc.). The course is a convenient supplement to the courses of project management (IPMA, PRINCE2, etc.) as well as IT management (ITIL, Cobit, etc.).

The course is designed for all project managers, IT managers, managers of individual ITIL processes, especially Incident and Problem Management.

Course objectives:

Understand the basic definition
Understand and learn the individual and group creative methods
Understand the importance of a systematic approach
Understand and learn the chosen methods of problems solving

Benefits of course are:

Development of creativity of individuals and teams
Systematic approach
Clear decisions making based on facts and clear description
Acceleration of problems solving and the associated costs reduction

Course presentation

Introduction

Definition of terms
Creativity
Incident
Problem
Ways of Thinking

Creative methods

Brainstorming
Brainwritting
Mind Mapping
Ishikawa diagram
Synectics
Thought chairs
Six Hats

Problem solving

System Approach

Kepner-Tregoe

TRIZ
Analogy
RCA

Conclusion

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Creative solving of problems

GOPAS Praha

GOPAS Brno

GOPAS Bratislava

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Creative solving of problems

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