Creative solving of problems is a course that introduces the creative methods (brainstorming, brainwritting, mind maps, etc.) and ways of solving problems based on a systematic approach of different methods (Kepner-Tregoe, TRIZ, RCA, analogies [...]
  • KREPR
  • Duration 2 days
  • 0 ITK points
  • 1 term
  • Praha (16 600 Kč)

    Brno (16 600 Kč)

    Bratislava (720 €)

Creative solving of problems is a course that introduces the creative methods (brainstorming, brainwritting, mind maps, etc.) and ways of solving problems based on a systematic approach of different methods (Kepner-Tregoe, TRIZ, RCA, analogies etc.). The course is a convenient supplement to the courses of project management (IPMA, PRINCE2, etc.) as well as IT management (ITIL, Cobit, etc.).

»

The course is designed for all project managers, IT managers, managers of individual ITIL processes, especially Incident and Problem Management.

Course objectives:

  • Understand the basic definition
  • Understand and learn the individual and group creative methods
  • Understand the importance of a systematic approach
  • Understand and learn the chosen methods of problems solving

Benefits of course are:

  • Development of creativity of individuals and teams
  • Systematic approach
  • Clear decisions making based on facts and clear description
  • Acceleration of problems solving and the associated costs reduction

Course presentation

Introduction

  • Definition of terms
  • Creativity
  • Incident
  • Problem
  • Ways of Thinking

Creative methods

  • Brainstorming
  • Brainwritting
  • Mind Mapping
  • Ishikawa diagram
  • Synectics
  • Thought chairs
  • Six Hats

Problem solving

  • System Approach

Kepner-Tregoe

  • TRIZ
  • Analogy
  • RCA

Conclusion

 

 

 

  • Text1
  • Text2
  • ...
Current offer
Training location
Course language

The prices are without VAT.