ITIL(R) 4 Specialist: Collaborate, Assure and Improve

This course is part of the ITIL®4 Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.The ITIL® 4 Specialist: Collaborate, Assure, and Improve course spans three days and equips delegates with the necessary knowledge and skills to proficiently utilise ITIL® 4 practices within their respective work environments.The course comprises a blend of instructor-led training and activities that provide participants with an insight into the following key practices and how these integrate into the organisation’s value streams:Relationship ManagementService Level ManagementSupplier ManagementContinual ImprovementInformation Security ManagementThere is a 90-minute, closed book, 60 question multiple choice examination associated with this course. Pass mark is 39/60 (65%).This exam is online and can be booked at a time of the delegates’ choosing once the course has finished and will be invigilated virtually by PeopleCert.Target AudienceThis course is designed for all IT professionals wanting to expand their knowledge in the practices involved in Collaborate, Assure and Improve and how to position those practices in their organisations.