This course will help you:
- Acquire the knowledge to implement and troubleshoot voice mail and
Interactive Voice Response (IVR) solutions using Cisco Unity Connections and
Cisco Unity Express
- Gain hands-on experience enabling Single Sign-On (SSO) across Cisco
Unified Communications solutions
- Acquire knowledge to prepare for the 300-810 CLICA exam
After taking this course, you should be able to:
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity
Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and
Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and
Cisco Jabber functionality
- Configure and troubleshoot chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and
Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified
Communications Manager and Cisco Unified Communications Manager IM and
Presence server
- Configure call recording and monitoring
