•
Understand how to use Check Point resources for support.
•
Understand how to perform packet captures using tcmdump and FW Monitor command
tools.
•
Understand the basic process of kernel debugging, and how debug commands are
structured.
•
Recognize how to use various Linux commands for troubleshooting system
issues.
•
Recognize communication issues that may occur between SmartConsole and the SMS
and how to resolve them.
•
Understand how to troubleshoot SmartConsole login and authentication
issues.
•
Understand how to prevent and resolve licensing and contract
issues.
•
Understand how to troubleshoot issues that may occur during policy
installation.
•
Understand communication issues that may occur when collecting logs and how to
resolve them.
•
Recall various tools to use when analyzing issues with
logs.
•
Understand how to restore interrupted communications during heavy
logging.
•
Understand how NAT works and how to troubleshoot issues.
•
Understand Client Side and Server Side NAT.
•
Understand how the Access Control Policy functions and how the access control
applications work together.
•
Understand how to troubleshoot issues that may occur with Application Control
and URL Filtering. • Understand how the HTTPS Inspection process works and how
to resolve issues that may occur during the process.
•
Understand how to troubleshoot Content Awareness issues.
•
Recognize how to troubleshoot VPN-related issues.
•
Understand how to monitor cluster status and work with critical
devices.
•
Recognize how to troubleshoot State Synchronization.
•
Understand how to troubleshoot communication issues between Identity Sources
and Security Gateways.
•
Understand how to troubleshoot and debug issues with internal Identity
Awareness processes.
