A4Q Foundation Certificate in Business Service Design

The need for organizations to continuously innovate and adapt their services to meet the ever-changing, and increasingly demanding, expectations of their customers is more of a challenge today than ever! A seamless service experience for the customer can have a significant impact on an organization’s reputation, customer acquisition and retention and indeed the company’s overall growth. Business Service Design has an in depth focus on business systems, processes, and services behind the customer journey, focusing on their impact on customer satisfaction.