***ITIL® 2011 Foundation + Exam in English

Are you interested in optimizing the providing of IT services? NOW you can learn to be orientated issues related to the providing of IT services! Visit our course ITIL® 2011 Foundation + Exam [ITILFV3T] and learn to work with "non-technical" aspects and understand the principles of implementation and improvement of providing of IT services.

ITIL® is an internationally recognized collection of recommended practices based on long-time collecting of experience from different companies of different size, in different countries, and with different IT systems.

Training course ITIL® 2011 Foundation + Exam [ITILFV3T] provides an integral introduction to the issues of process control, focusing on IT processes in providing IT services using ITSM.

Certification Exam | The course price includes the certification exam for the ITIL® Foundation certificate, which takes place on the last day of the course and is possible to take it even in Czech language.

Course outline:
Introduction
What is service management
The Life cycle od IT services
Definitions and basic principles
Processes
Functions
Roles
Technology
Exam ITIL® Foundation certificate 
More information
Upcoming dates
09/05/2016  GOPAS Prague (English)
09/19/2016  GOPAS Prague (Czech)