Who is the course for
The training is designed for company management and all executives and
specialists.
What we teach you
The course objectives:
- Understand the basic terminology (process, process management, etc.)
- Understanding the individual areas of Process Management
- Understanding the process management framework
- Understanding of process management implementation and framework
implementation
Benefits:
- Performing the initial self-assessment of the process management state
- Setting priorities for implementation of individual areas of process
management
- Implementation of framework for process management
- Implementation of measuring the performance of individual processes
- Unification of basic terminology
Teaching materials
Lecturer’s materials related to the subject.
Course outline
process management
- Process Definition
- Roles
- KPI's
- Areas
Compliance with strategy
- Process Objectives
- Strategy Structure
- Strategic Objectives
Modeling of processes
- Description of Process
- Modeling Method
Customer orientation
Constant improvement
- Deming Cycle
- Theory of Constraints
- Tools
Change management
Competence management
Corporate Culture
- Types of Corporate Culture
- Types of Organizations
process framework