Course code: MOC 10982« Back

Supporting and Troubleshooting Windows 10

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

 DateDurationCourse priceHandbook priceCourse languageLocation 
GTK 9/2/2019 5 31 070 CZK included in course price Český jazyk GOPAS Praha
 
GTK 10/7/2019 5 31 070 CZK included in course price Český jazyk GOPAS Praha
 
GTK 11/25/2019 5 31 070 CZK included in course price Český jazyk GOPAS Praha
 
1/6/2020 5 31 070 CZK included in course price Český jazyk GOPAS Praha
 
2/3/2020 5 31 070 CZK included in course price Český jazyk GOPAS Praha
 
2/24/2020 5 31 070 CZK included in course price Český jazyk GOPAS Praha
 
4/6/2020 5 31 070 CZK included in course price Český jazyk GOPAS Praha
 
4/27/2020 5 31 070 CZK included in course price Český jazyk GOPAS Praha
 
6/1/2020 5 31 070 CZK included in course price Český jazyk GOPAS Praha
 
11/4/2019 5 31 070 CZK included in course price Český jazyk GOPAS Brno
 
2/10/2020 5 31 070 CZK included in course price Český jazyk GOPAS Brno
 
5/11/2020 5 31 070 CZK included in course price Český jazyk GOPAS Brno
 
10/14/2019 5 700,00 EUR 270,00 EUR Slovenský jazyk GOPAS Bratislava
 

AffiliateDurationCatalogue priceHandbook priceITB
Praha5 31 070 CZK included in course price 50
Brno5 31 070 CZK included in course price 50
Bratislava5 700,00 EUR 270,00 EUR 50

User intensity level

Abstract

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience profile

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

At course completion students will be able

Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
Troubleshoot startup issues and operating system services on a Windows 10 PC.
Resolve issues that pertain to hardware devices and device drivers.
Troubleshoot Windows 10 devices remotely.
Troubleshoot issues that pertain to network connectivity.
Troubleshoot client configuration failures and issues with application of Group Policy Objects.
Troubleshoot issues related to user settings.
Troubleshoot remote connectivity issues.
Resolve issues related to accessing resources from devices that are domain-joined.
Resolve issues related to accessing resources from devices that are not domain-joined.
Troubleshoot issues that pertain to application installation and operation.
Maintain a device running Windows 10.
Recover a device running Windows 10.

Prerequisities

Knowledge in extent of the courses which are listed in the bellow sections Previous Courses and Related Courses
Good understanding of TCP/IP and DNS technologies

Teaching methods

Instructor-led classroom training with self-paced practical exercises in computer-based virtual environment on Hyper-V platform
Self-paced excercises usually take at least one third of the time spent on the course

Student materials

Microsoft Learning (MSL) official student training kit in English
The student kit contains a book with the presentations used during the course as well as detailed procedures for practical exercises. Excercises usually take at least one third of the time spent on the course
The student kit also represents a valid license to attend the course. Every student is officially required to have the student kit available for his own use during the course. If the student already owns student kit from a previous training, it is not necessarily required to pay for it again

Course outline

Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools
Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives
Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell
Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution
Overview of Group Policy Application
Resolving Client-Configuration Failures and GPO Application Issues
Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings
Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess
Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues
Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access

Preparation for Microsoft certification

Most Microsoft certification exams do not require students to attend an official MOC course in order to pass the exam. This applies to all certifications except for MCM
Official Microsoft MOC courses as well as our own GOC courses are good ways of preparation for Microsoft certifications such as MCP, MTA, MCSA, MCSE or MCM
This does not mean that official MOC courses would serve as the only necessary praparation. The primary goal of an MOC course is to provide for sufficient theoretical knowledge and practical experience to effectively work with the related product
MOC courses usually cover most of the topics required by their respective certification exams, but often do not give every topic the same amount of time and emphassis as may be required to completelly pass the exam

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The prices are without VAT.