Target group
The course is recommended for everyone interested in or their job, the
operation of IT services. This is primarily for
- IT managers
- IT financial managers
- Relationship managers
Take away
At the end of this training, you will have gained the knowledge and skills
to:
- Understand the fundamentals of Service Strategy.
- Understand the importanceof the principles and basic concepts of Service
Strategy.
- Learn the process activities, methods, and techniquesused in each of the
Service Strategy processes and its interfaces with other processes.
- Understand the importance of governance.
- Recognize the need to organize for Service Strategy to achieve operational
excellence.
- Explain how to implement Service Strategy.
- Understand the technology and implementation considerations surrounding
Service Strategy.
- Outline the challenges, Critical Success Factors (CSFs), and
Risksassociated with Service Strategy.
Recommended previous courses
ITIL Foundation
Recommended following courses
- ITIL Intermediate in Service Design
- ITIL Intermediate in Service Transition
- ITIL Intermediate in Service Operation
- ITIL Intermediate in Continual Service Improvement
- ITIL 4 Managing Professional Transition (17 ITIL 3 credits needed)
Training materials
Every participant receives electronic student guide in English languange and
additional supporting materials. Presentation is provided in Czech or English
language.
Content of the course
- Service Strategy principles
- Services and market spaces
- Strategic assessments
- Financial Management
- Service Portfolio Management
- Demand Management
ITIL® is a registered trade mark of AXELOS Limited, used under permission of
AXELOS Limited.