Target group
The course is recommended for everyone interested in or their job, the
operation of IT services. This is primarily for
- Release Manager
- Security Administrator
- Applications Support
- IT Operations Manager
- Database Administrator
- Problem Manager
- Service Desk and Incident Manager
- Network Support
- Security Manager
Take away
At the end of this training, you will have gained the knowledge and skills
to:
- Understand the importance of Service Management as a practice.
- Understand the importance, principles, purpose, and objectives of Service
Operation.
- Learn how all processes in Service Operation interact with other Service
Lifecycle processes.
- Recognize the sub-processes, activities, methods, and functions used in
each Service Operation process.
- Recognize the roles and responsibilities within Service Operation and the
activities and functions necessary to achieve operational excellence.
- Learn how to measure Service Operation.
- Understand the technology and implementation considerations surrounding
Service Operation.
- Outline the challenges, CSFs, and Risks associated with Service
Operation.
Recommended previous courses
ITIL Foundation
Recommended following courses
- ITIL Intermediate in Service Strategy
- ITIL Intermediate in Service Design
- ITIL Intermediate in Service Transition
- ITIL Intermediate in Continual Service Improvement
- ITIL 4 Managing Professional Transition (17 ITIL 3 credits needed)
Training materials
Every participant receives electronic student guide in English language and
additional supporting materials. Presentation is provided in Czech or English
language.
Content of the course
- Service Operation principles
- Service Operation processes
- Service Operation common operation activities
- Organizing Service Operation
- Technology considerations
- Implementation considerations
- Challenges, Critical Success Factors, and Risks
ITIL® is a registered trade mark of AXELOS Limited, used under permission of
AXELOS Limited.