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ITIL Continual Service Improvement + Exam

The Continuous service improvement is the last phase of the IT service lifecycle, as recommended by ITIL. The task of this phase is to improve. Improve the performance of IT departments, IT services, as well as the way of providing these services, IT processes. Within this phase two aspects are working. The first is the quality of services or processes and the other is their cost. The result should be quality improvement and cost reduction. This three-day accredited course focuses on individual principles, sub-activities, methods and tools used in individual processes. It also focuses on the roles (and responsibilities) defined in these processes, on the technologies used and, last but not least, on the implementation and the associated challenges and risks.

Accredited ITIL Continual Service Improvement + exam training is provided by ict-123.com or ociris accredited by PeopleCert Examination Institute.

 DateDurationCourse priceHandbook priceCourse languageLocation 
3/9/2020 3 32 500 CZK included in course price Český jazyk GOPAS Praha
 
10/21/2019 3 1 120,00 EUR included in course price Slovenský jazyk GOPAS Bratislava
 

AffiliateDurationCatalogue priceHandbook priceITB
Praha3 32 500 CZK included in course price 0
Brno3 32 500 CZK included in course price 0
Bratislava3 1 120,00 EUR included in course price 0

Target group

The course is recommended for everyone interested in or their job, the operation of IT services. This is primarily for

  • IT Manager/Team leader
  • All process owners/managers
  • CSI Manager
  • Project Manager

Take away

At the end of this training, you will have gained the knowledge and skills to:

  • Understand the concept of providing IT services
  • Understand the principles, objectives and objectives of Continual service improvement
  • Understand how the Continual service improvement process works with other processes
  • Identify the partial activities, methods and tools used in the Continual service improvement process
  • Understand what roles and responsibilities are needed to carry out the Continual service improvement process
  • They were able to measure activities under Continual service improvement
  • They could use the right technology to carry out the Continual service improvement process
  • Understand what key challenges, CSFs and risks are associated with the implementation of Continual service improvement

Recommended previous courses

ITIL Foundation

Recommended following courses

  • ITIL Intermediate in Service Strategy
  • ITIL Intermediate in Service Design
  • ITIL Intermediate in Service Transition
  • ITIL Intermediate in Service Operation
  • ITIL 4 Managing Professional Transition (17 ITIL 3 credits needed)

Training materials

Every participant receives electronic student guide in English language and additional supporting materials. Presentation is provided in Czech or English language.

Content of the course

  1. CSI principles
  2. CSI processes
  3. CSI activities, methods, and techniques
  4. Organizing for CSI
  5. Technology considerations
  6. Implementing CSI
  7. Challenges, Critical Success Factors (CSFs), and Risks
  8. Exam preparation
  9. Exam

Certification Exam

  • Multiple choice examination questions in English language
  • Eight questions per paper with four possible answers
    • The best answer 5 marks
    • The second best 3 marks
    • The third best 1 mark
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration (non-native speakers additional 23 minutes)
  • Closed book

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

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ebook ITIL Continual Service Improvement

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included in course price
Certifikační zkouška ITIL Continual Service Improvement

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included in course price
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