Course code: ITILFV3« Back

ITIL® 2011 Foundation

This training course provides an integral introduction to the issues of process control, focusing on IT processes in providing IT services using ITSM. ITIL® is an internationally recognized collection of recommended practices based on long-time collecting of experience from different companies of different size, in different countries, and with different IT systems. This course is also intended for training for the ITIL® Foundation certificate, certification exam. The course, which includes the certification exam, can be found under the ITILFV3T code and under the title ITIL® Foundation + certification exam.

Accredited ITIL® 2011 Foundation trainingis provided by or ociris accredited by PeopleCert Examination Institute.

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AffiliateDurationCatalogue priceHandbook priceITB
Praha3 17 900 CZK included in course price 0
Brno3 17 900 CZK included in course price 0
Bratislava3 670,00 EUR included in course price 0

Who is the course for

The course is intended for those who deal with IT processes, optimizing the providing of IT services, etc. It is mainly accessed by IT managers, IT process specialists, project managers, and anyone who follows the particular processes.

What we teach you

You will learn to be orientated issues related to the providing of IT services, to understand all parts of process control, to use uniform terminology within IT processes and ITIL® conception, to understand the life cycle of IT services and for basic processes of life cycle stages (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement) their activities, inputs, outputs, links to other processes, benefits, and potential problems.

Required skills

No preliminary professional knowledge is required for this course. However, knowledge of the technical English is needed (the training materials are in English and presentation is in Czech).Previous completion of the ITIL®  Awareness course is an advantage for taking part in this course though it is not essential.

Teaching methods

The training is a combination of presentations given by the trainer and individual work in groups of course participants, with the subsequent presentation. At the end of the course, all participants will check their knowledge by means of a number of examining questions similar to questions used in the real certification exam.

This training course is also intended for training for the ITIL® Foundation certificate, certification exam. The course in which the price includes the certification exam can be ordered here: ITILFV3T - ITIL® Foundation 2011 + Exam.

Teaching materials

Training handbook in English
Practice exam with  key
ITIL® glossary in electronic form
ITIL® acronyms in electronic form

Course outline

  • Introduction
  • What is service management
  • The  Life cycle of IT services
  • Definitions and basic principles
  • Processes
  • Functions
  • Roles
  • Technology
  • Practice exam

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

příručka ITIL V3

included in course price
The prices are without VAT.

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