Course code: MOC 2272« Back

Implementing and Supporting Microsoft Windows XP Professional

The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows® XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.

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AffiliateDurationCatalogue priceHandbook priceITB
Praha5 25 750 CZK included in course price 50
Brno5 25 750 CZK included in course price 50
Bratislava5 600,00 EUR 268,00 EUR 50

User intensity level

Who is the course for

  • Are new to the Windows XP Professional product.
  • Provide Helpdesk support for Windows XP Professional desktops.
  • Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.

    What we teach you

  • Install Windows XP Professional and upgrade to Windows XP Professional.
  • Automate an installation of Windows XP Professional by using answer files and Uniqueness Database Files (UDFs), or by using the Microsoft Windows 2000 System Preparation Tool.
  • Configure and manage hardware on a computer running Windows XP Professional.
  • Manage disks.
  • Configure and manage file systems.
  • Troubleshoot the boot process and other system issues.
  • Configure the desktop environment, and use profiles to control desktop customization.
  • Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
  • Configure Windows XP Professional to operate on Windows networks.
  • Support remote users.
  • Configure Windows XP Professional for mobile computing.
  • Monitor resources and performance.

    Required skills

    A+ certification, or equivalent knowledge.
  • Network+ certification, or equivalent knowledge.

    Teaching methods

    Online-Instructor led, Classroom

    Teaching materials

    The student kit includes a comprehensive workbook.

    Course Outline

    Module 1: Installing Microsoft Windows XP Professional

  • Planning an Installation of Microsoft Windows XP Professional
  • Installing Windows XP Professional from a Product CD
  • Installing Windows XP Professional over a Network
  • Upgrading to Microsoft Windows XP Professional.
  • Transferring User Settings by Using the USMT
  • Activating Windows XP Professional
  • Troubleshooting Failed Installations
  • Planning a Microsoft Windows XP Professional installation.
  • Installing Windows XP Professional.
  • Upgrading Microsoft Windows 98 to Windows XP Professional.

    Module 2: Automating an Installation of Microsoft Windows XP Professional

  • Introduction to Automating an Installation of Windows XP Professional
  • Creating Answer Files
  • Creating a Uniqueness Database File
  • How Setup Uses Answer Files and UDFs
  • Performing an Automated Installation of Windows XP Professional
  • Introduction to Creating and Deploying an Image
  • Preparing a Reference Computer
  • Creating, Testing, and Deploying an Image
  • Remote Installation Services
  • Creating an answer file by using the Setup Manager Wizard.
  • Editing the Unattend.txt file and performing an unattended installation.

    Module 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional

  • Installing and Configuring Hardware Devices
  • Working with Drivers
  • Troubleshooting Hardware Devices
  • Adding and removing devices by using the Hardware Wizard.
  • Using Driver Rollback to restore a device driver.

    Module 4: Managing Disks

  • Working with Disk Management
  • Working with Basic Disks
  • Working with Dynamic Disks
  • Preparing Disks When Upgrading to Windows XP Professional
  • Managing Disks
  • Defragmenting Volumes
  • Working with File Systems
  • Managing Data Compression
  • Securing Data by Using EFS
  • Configuring disk compression.
  • Securing files by using EFS.

    Module 5: Configuring and Managing File Systems

  • Working with File Systems
  • Managing Data Compression
  • Securing Data by Using EFS
  • Configuring disk compression.
  • Securing files by using EFS.

    Module 6: Troubleshooting the Boot Process and Other System Issues

  • Examining the Windows XP Professional Boot Process
  • Controlling System Settings During the Boot Process
  • Changing Startup Behavior Using the Boot.ini File
  • Using Advanced Boot Options to Troubleshoot Startup Problems
  • Using the Recovery Console to Start the Computer
  • Restoring a Computer to a Previous State
  • Configuring User Desktop Settings
  • Customizing the Desktop Environment
  • Configuring System Settings
  • Understanding How User Profiles and Group Policy Affect Desktop Customization
  • Using Remote Assistance
  • Customizing the desktop.
  • Managing user profiles.
  • Using Remote Assistance.

    Module 7: Configuring the Desktop Environment

  • Configuring User Desktop Settings
  • Customizing the Desktop Environment
  • Configuring System Settings
  • Understanding How User Profiles and Group Policy Affect Desktop Customization
  • Using Remote Assistance
  • Customizing the desktop.
  • Managing user profiles.
  • Using Remote Assistance.

    Module 8: Configuring TCP/IP Addressing and Name Resolution

  • Configuring IP Addresses
  • Troubleshooting IP Addresses
  • Determining TCP/IP Name Resolution Methods
  • Configuring a DNS and WINS Client
  • Connecting to a Remote Host
  • Configuring IP addresses for Windows XP Professional.
  • Configuring the DNS client for Windows XP Professional.

    Module 9: Configuring Microsoft Windows XP Professional to Operate in Microsoft Windows Networks

  • Examining Workgroups and User Accounts
  • Creating and Authenticating Local User Accounts
  • Configuring Local Security
  • Configuring Logon Options in a Workgroup
  • Configuring Networking Options in a Workgroup
  • Joining a Domain
  • Operating in a Domain
  • Operating in a workgroup.
  • Operating in a domain.

    Module 10: Suppor

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